Wydawnictwo medyczne Cornetis

Wydawnictwo medyczne

+48 71/ 792 80 77 sekretariat@cornetis.pl

Oferta dla wydawnictw - SYSTEM CORPRESS

Artykuły medyczne

Tytuł: Quality assessment of private fitness centers in eastern Thessaloniki

Autor:
Margaritis Terzoglou, Panagiotis Papadopoulos, Vasilios Koronas, Apostolos Matsaridis
Język:
EN
Czasopismo:
Studies in Physical Culture and Tourism
Rok:
2012
Tom:
19
Numer:
4
Strona początkowa:
196
Strona końcowa:
200
ISSN:
0867-1079
Słowa kluczowe:
service quality, SERVQUAL, sports fitness centers
Czytaj

Introduction. The paper aims to assess service quality in private gyms of eastern Thessaloniki. Aim of Study. The study focused on demographic differences, participation frequency and intention to continue participation in fitness centers of eastern Thessaloniki. Material and Methods. The sample consisted of 250 (N = 250) (mean age 24 years) customers of four private fitness centers in the eastern part of Thessaloniki. The theoretical model used was the SERVQUAL model as modified by Alexandris et al. (2004). Results. No statistically significant differences were found between ANOVA results of five aspects of service quality and participants' occupation as well as education level. There were statistically significant differences between all service quality aspects and participation frequency. The regression analysis revealed a statistically significant contribution of the aspect of intention to participate in fitness services in the future to two factors: reliability and expected outcome (beta 267, t = 2.892).